Our Returns and Refund Policy for Fresh Flowers
Florist Belsize Park Returns, Refunds & Complaints
At Florist Belsize Park, we understand the importance of fresh, beautiful flowers for any occasion. As a trusted local florist serving the Belsize Park community, we are committed to delivering the highest standards for households and businesses alike. Your satisfaction is our priority, and our policies reflect the confidence we have in our Fresh Flowers Guarantee.
Fresh Flowers Guarantee
We promise that every bouquet and arrangement leaving our Belsize Park shop is made using the finest, freshest flowers available. We stand behind our quality by offering a freshness window on all our floral products. Typically, you can enjoy our blooms at peak freshness for at least 5 to 7 days when properly cared for. Should you have any questions about flower care, our team is always happy to advise.
Damaged-on-Arrival Policy
We take every measure to deliver our arrangements in perfect condition. However, if your order arrives damaged or not up to our usual standards, please let us know as soon as possible. To help us investigate and improve our service, we may request photographs of the damaged flowers or packaging within 24 hours of delivery. Each situation is reviewed carefully, and our primary aim is to ensure you receive flowers that meet our quality promise.
Freshness Window and Eligibility for Returns
Because of the perishable nature of flowers, we have a limited freshness window for returns and refunds. Any concerns about the freshness or condition of your flowers should be communicated to us within 48 hours of delivery. Requests made outside this window may not be eligible for a refund or replacement, as we cannot verify the storage and care conditions after delivery.
Refunds & Replacement Options
If your flowers do not meet our Fresh Flowers Guarantee, we offer two resolution options depending on the circumstances:
- Full Refund – We can process a refund to your original payment method if the product was damaged or not as described upon arrival.
- Replacement – Alternatively, we will be pleased to send a replacement arrangement as quickly as possible, at no extra cost to you. If preferred, we can arrange for a different delivery day or send the replacement to an alternate address within Belsize Park or nearby areas.
Refunds and replacements are handled promptly once your claim is reviewed and approved by our customer care team.
Complaints Process
Your satisfaction is essential to us as a leading florist in Belsize Park. If you have any complaints about your order or our service, please contact us with the details of your concern and any supporting information, such as order number and photographs if relevant. We aim to investigate all complaints swiftly and fairly. Our team is committed to keeping you informed throughout and resolving your concerns to your satisfaction, usually within 2–3 working days.
Why Choose Florist Belsize Park?
Our neighbours across Belsize Park choose us for our commitment to quality, reliability, and personalised service. As a local florist, we care about every customer and every bouquet. We appreciate your trust and value your feedback as we continue to serve households, offices, and businesses throughout the area with pride.
Thank you for choosing Florist Belsize Park for your floral needs. We are here to help and make your floral experience as beautiful as our bouquets.
