Welcome to Florist Belsize Park. These Terms & Conditions (“Terms”) govern the relationship between you (the customer) and us (Florist Belsize Park) when you place orders for flower delivery through our website. Please read these Terms carefully before placing your order. By using our online service, you agree to be bound by these Terms.
These Terms apply to customers located in Belsize Park and the surrounding areas. Our aim is to deliver quality flowers reliably and with professionalism. Should you have any queries regarding these Terms, please contact our customer service team before proceeding with your purchase.
“We”, “us” or “our” refers to Florist Belsize Park. “You” or “your” refers to the person using our website or placing an order. “Products” or “flowers” refers to the floral arrangements and related items available for purchase and delivery. “Website” means our domain where online orders are placed. “Belsize Park and surrounding areas” refers to the regions we serve for online flower delivery.
To order flowers for delivery through Florist Belsize Park, please follow the steps below:
We reserve the right to refuse or cancel any order at our discretion, including (but not limited to) cases of incorrect pricing, unavailability of items, delivery outside our coverage area, or suspected fraudulent activity. In such cases, we will notify you and arrange a prompt refund if payment has already been made.
All floral arrangements, bouquets, and related products featured on our website are subject to availability. We strive to deliver items as closely as possible to the images and descriptions shown. However, due to seasonal variations or supply constraints beyond our control, substitutions may occasionally be necessary.
In cases where a component flower or product is unavailable, we will substitute with a similar item of equal or greater value and quality, maintaining the overall ‘look and feel’ of the design. We will make reasonable efforts to notify you of any significant changes. Your placement of an order signifies your acceptance of this possibility.
We provide online flower delivery services to Belsize Park and adjoining neighbourhoods as listed on our website. All delivery dates and times are provided in good faith. We endeavour to deliver within your requested time slot, but cannot guarantee exact delivery times due to factors beyond our control (such as weather, traffic, or issues accessing the property).
It is your responsibility to ensure someone is available to receive the flowers at the delivery address. If no one is present, the delivery driver will attempt to leave the flowers with a neighbour or in a safe location and will leave a delivery note where feasible. We accept no liability for deliveries left unattended at your instruction.
If delivery cannot be completed due to inaccurate address details, lack of access, or refusal to accept the order, you may be charged for redelivery. If you instruct us to leave the flowers in a secure place without signature, all liability for the order passes to you at the point of delivery.
Online payments are accepted via the secure payment methods listed on our website. All prices are in Pounds Sterling (GBP) and include applicable VAT unless stated otherwise. Payment in full is required at the time of ordering. No contract for sale exists until payment is received in full and you have received our order confirmation.
If payment is declined or reversed by your card provider or bank, we reserve the right to withhold or cancel the order until payment is properly made.
We take security seriously: all payment information is securely processed in accordance with UK financial laws and best practice. We do not store full payment card details after the transaction is complete.
You may cancel or amend your order by contacting us directly, subject to the following conditions:
If your order is cancelled within the permitted period, a full refund will be processed using the original payment method. In cases where cancellation or amendment is no longer possible due to order processing and/or delivery already underway, a refund cannot be guaranteed. Please note, under UK law, personalised items and perishable goods (such as flowers) may be exempt from standard distance selling cancellation rights.
Due to the highly perishable nature of flowers and the personalised service provided, we do not typically accept returns. If the delivered flowers do not meet our usual high standards, you must notify us within 24 hours of delivery. Please retain the flowers and any packaging so we can investigate and, where appropriate, offer a replacement or refund. We may require photographic evidence of any issue.
Refunds are offered solely at our discretion and do not affect your statutory rights. Our liability for any refund or replacement is limited to the value of the original order. We do not cover indirect or consequential losses.
We shall not be liable for failure to perform or delays in performing any of our obligations to you if such failure or delay is caused by circumstances beyond our reasonable control (including but not limited to natural disasters, adverse weather, epidemics, transport disruption, or strikes).
Our liability for products and flower deliveries is limited to the price paid for the specific order. We accept no liability for loss or damage once the flowers have been delivered to your specified address or as per your alternative delivery instructions.
We take care to ensure that all descriptions, prices, and product information on our website are accurate. However, we do not accept responsibility for any errors or omissions and reserve the right to update details without notice.
Except as expressly set out in these Terms or as required by law, we make no warranties or representations concerning the suitability, quality, or fitness for purpose of our products.
You are responsible for ensuring that the order details, recipient address, and contact information are correct. You must check your order confirmation carefully and contact us immediately if there are any errors or changes required.
You agree to use the website only for lawful purposes and not to disrupt or interfere with the website’s security or operation. Misuse of the website may result in cancellation of your order and denial of further service.
We collect and use personal information solely for the purpose of processing your flower delivery order, including fulfilling delivery and providing customer support. All data handling is conducted in accordance with UK data protection laws and our Privacy Policy.
Your information will not be sold or provided to third parties except as necessary for order fulfilment (for example, sharing recipient details with trusted couriers). Please review our Privacy Policy for more detail.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will be displayed on our website. It is your responsibility to review the Terms regularly. By placing a new order after an amendment, you accept and agree to be bound by the revised Terms as displayed.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in relation to these Terms, or the provision of online flower delivery services in Belsize Park or surrounding areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.
No failure or delay by Florist Belsize Park to exercise any right or remedy provided by law or under these Terms shall constitute a waiver thereof. These Terms constitute the entire agreement between the customer and Florist Belsize Park with respect to online orders and flower delivery in Belsize Park and neighbouring areas.
If you have any questions relating to these Terms, please contact our customer service team for assistance before placing an order. We are committed to delivering outstanding service and quality flowers to our customers in the Belsize Park community and its surroundings.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belsize Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belsize Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
